Returns and Refunds Policy
Draft policy, to be confirmed by Thread & Reel. Message us on WhatsApp if you have a question before ordering.
Personalised gifts
Because every piece is made to order and personalised, we cannot accept returns for change of mind.
Damaged or wrong items
If your gift arrives damaged or is not what you ordered, message us on WhatsApp within 48 hours of delivery with photos. We will repair, remake or refund it.
Changes and cancellations
Changes are free until we start making your gift. Cancellations after making has started are discussed case by case, as materials may already be used.
Fresh flowers and food
Fresh flowers, fruit and food items cannot be returned. Please tell us about any problem on the day of delivery.